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Ascentric Website Complaints Policy
We hope you'll never be unhappy with our service. If this does happen we’ll make
it as simple as possible for you to contact us to discuss your concerns and aim
to resolve them straight away.
If you’re still not entirely satisfied, we have
an internal complaint procedure which follows the standards required by the
Financial Services Authority.
Initially, contact us to let us know what you're
unhappy with. You can reach us either by phone on 0871 423 6100 (Monday to
Friday 09:00 to 17:30) or email via customerservices@ascentric.co.uk
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The Compliance Officer
Ascentric
9 Palace Yard Mews
Bath
BA1 2NH
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What you can expect
In the majority of cases, we aim to resolve your complaint there and
then.
If this is not possible, we’ll advise you at the time and acknowledge your
complaint within 5 working days. At this point we will give you an estimation of
how long we need to resolve your complaint and provide you with a final
response.
If eight weeks have passed since you first raised your complaint with
us, you have the right to refer your complaint to the Financial Ombudsman.
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© Ascentric/ Investment Funds Direct Ltd 2004 - 2008
Ascentric is a trading division of Investment Funds Direct Limited which is part of the Royal London Group and authorised and regulated by the Financial Services Authority.
Registered Office: 9 Palace Yard Mews, BATH, BA1 2NH, telephone 0871 423 6100. Registered in England with Company Registration number 1610781. We may record and/or monitor telephone calls or other communications between us. This is to protect both of us and for training purposes.
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