Ascentric for Private Investors

The Ascentric platform

Our platform is a secure online account that can bring together all of the investments and pensions that you and your adviser need to access in one place. You can log in around the clock to view the performance of your portfolio and get the picture of your financial position.

To log in to the platform click here.

Who are we?

We’re owned by Royal London, the UK’s largest mutual life, pensions and investment company. Starting out back in 2006, Ascentric now look after 80,000 investors and hold over £13bn of investments on the platform. Our office is situated in the heart of the beautiful city of Bath and we employ over 400 people.  

Why might your Financial Adviser recommend us?

Our goal is to give your Financial Adviser all of the tools they need to help you meet your financial objectives, whether you’re planning for your children’s future, building up your pension pot or simply saving for a rainy day. The benefits to you of using the Ascentric platform are;

  • Our pricing is simple and transparent so you can understand exactly what you’re paying for
  • Your Adviser has unrivalled access to a wide range of investments and tax wrappers (including ISAs, Self-Invested Personal Pensions, General Investment Accounts and more) allowing them to find an investment solution which meets your financial goals
  • We’re a member of the London Stock Exchange which can help you get the best deal when buying and selling shares
  • By partnering with us, your Adviser will cut down on paperwork and complex processes so they can spend more time with you

Getting set up with us

The Ascentric platform is specifically for Financial Advisers only. If you’re not an existing customer please speak to a Financial Adviser who will take you through the next steps for getting set up.

Before you sign up with us, it’s important you have all of the information you need. Please have a read of the below documents and speak to your Financial Adviser if you have any questions:

Ascentric Key Features
Ascentric Charges
Ascentric Platform Terms and Conditions

Logging into your account

Once your Financial Adviser has arranged for you to be set up you’ll receive a welcome email from us. You’ll then need to activate your platform account – our logon video explains how to do this:

As soon as you’ve activated your platform account you’ll be able to log in and keep track of your investments.

What if you need to contact someone at Ascentric?

There are a number of ways in which you can contact us:

By telephone

0345 600 5360 (Office hours are Monday to Friday 9:00am-5:00pm)

By post

Ascentric Customer Services, Trimbridge House, Trim Street, Bath, BA1 1HB

By email

AscentricCS1@ascentric.co.uk

What happens to any cash held on the platform?

Your money will usually be invested in funds and products available on our platform, but from time to time it may be held as cash and therefore may earn interest.

You can be sure that your money is deposited safely and effectively with us. We place the money we hold for you in a number of regulated deposit takers (such as banks) chosen for their financial strength. Cash and deposits are always held separately from our accounts and from our deposit taker’s accounts. This means that, in the unlikely event that our business is wound up, your cash and deposits will remain yours and any administrator should be obliged to return them to you as part of the wind down process.

In the unlikely event of a bank failure, the Financial Services Compensation Scheme (FSCS) will offer some protection for your money. Please visit the FSCS website for more information.

We pay all of the interest received on cash deposits back to your account. You can find more information about the latest interest rates here.

You can find out more about how we look after your money in our Terms and Conditions.

What if you need to make a complaint?

We aim to provide the best possible service, but we know that sometimes things can go wrong. If you do need to contact us to make a complaint, you can contact us in the following ways:

By telephone

0345 120 3022 
(Office hours are Monday to Friday 9.00am-5.00pm)

By post

Complaints Team, Trimbridge House, Trim Street, Bath BA1 1HB

By email

complaints@ascentric.co.uk

Full Complaints Policy

Click here

As your investment account is managed by a Financial Adviser, you can report your complaint directly to your Adviser for them to deal with on your behalf.

In the unlikely event of us not having resolved your complaint within eight weeks, we will write to you and tell you the reason why with an expectation of likely timescales. If you are unhappy with how your complaint has been dealt with, you have the right to refer your case to the Financial Ombudsman Service (FOS). Set up under the Financial Service and Markets Act, the FOS is an independent complaint resolution scheme which is free of charge, unlike many claim management companies.

If you have received our final response and you are unhappy with this, you have the right to refer your case to the Financial Ombudsman Service at anytime within six months of receipt of our final response. 

For full details of our complaints process, please view our complaints policy.

The Ascentric platform is only available to private investors through a Financial Adviser. If you would like to know more about how Ascentric can benefit you, please speak to your Financial Adviser. If you do not have a Financial Adviser, please click here to find one in your area.

Call our sales team

The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

01225 787 575

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.