Set up under the Financial Services and Markets Act, the FOS is an independent complaint resolution scheme. The FOS website recommends that you follow the process above before referring your complaint on to them, although you are able to ask them general questions regarding complaints at any time.
The FOS service is free of charge. Please note that you have six months from the date of our final response to refer your complaint to them. Referral to the FOS will not affect your right to take any legal action.
The Financial Ombudsman Services can be contacted as follows:
The Financial Ombudsman Service
The freephone consumer helpline number is 0800 023 4567 or 0300 123 9123 from a mobile.