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TCF Centre

TCF Centre

The TCF Centre

The Financial Services Authority (FSA) strategy to move towards principles based regulation with a focus on outcomes has brought the concept of Treating Customers Fairly (TCF) to the forefront of the sales and product life-cycle. TCF should be an integral part of a company’s culture from the sales process right through to the ongoing relationship with customers.

The TCF Centre provides the tools to implement a slick, simple process to gather customer feedback as well as the ability to set benchmarks across different business areas, teams or processes.

Key Features
  • Use of a standard questionnaire which has been designed against the six Treating Customers Fairly outcomes
  • Ability to send a questionnaire on an individual or group basis
  • Centrally collated responses enabling you to review feedback and produce management information (MI)
  • Hierarchy and Group views of MI
  • Alerting for Directors or Supervisors at Group and/or Adviser level
  • Drill down to view trends graphically
  • Customisable questionnaire including the ability to brand with your logo or add your own questions
  • Access to a forum where you can discuss TCF and other issues with site members
  • Access to a library of TCF related documentation
If you would like to use the services of the TCF Centre combined with the Ascentric Wrap Platform, please email sales@ascentric.co.uk and a member of the Business Development Team will contact you to discuss in more detail.