Ascentric for Private Investors

About Ascentric

Our platform is a secure online account that can bring together all of the investments and pensions that you and your adviser need to access in one place. You can log in around the clock to view the performance of your portfolio and get the picture of your financial position.

To log in to the platform click here.

We're upgrading our technology

To enable us to better support you and your adviser, we’ve been working hard to upgrade the technology we use to support your investments. 

We're taking a phased approach to moving our clients across to the new system. This means that some clients have started to use the new system already, and others will start using the system later this year.

Find out more about the upgrade and what it means for you.

We’re owned by Royal London, the UK’s largest mutual life, pensions and investment company. Starting out back in 2006, Ascentric now look after 80,000 investors and hold over £13bn of investments on the platform. Our office is situated in the heart of the beautiful city of Bath and we employ over 400 people. 

Our goal is to give your Financial Adviser all of the tools they need to help you meet your financial objectives, whether you’re planning for your children’s future, building up your pension pot or simply saving for a rainy day. The benefits to you of using the Ascentric platform are;

  • Our pricing is simple and transparent so you can understand exactly what you’re paying for
  • Your Adviser has unrivalled access to a wide range of investments and tax wrappers (including ISAs, Self-Invested Personal Pensions, General Investment Accounts and more) allowing them to find an investment solution which meets your financial goals
  • We’re a member of the London Stock Exchange which can help you get the best deal when buying and selling shares
  • By partnering with us, your Adviser will cut down on paperwork and complex processes so they can spend more time with you

Find out everything you need to know about the Ascentric platform in our handy guide -  'Your guide to Ascentric'.

If you have received a letter from us notifying you of changes to your account, you’ll find all you need to know here.

This doesn’t apply to you if you haven’t received a letter from Ascentric recently notifying you of these changes.

Getting started

This section will give you all the information you need to get you up and running with your Ascentric account.

The Ascentric platform is specifically for Financial Advisers only. If you’re not an existing customer please speak to a Financial Adviser who will take you through the next steps for getting set up.

Once your Financial Adviser has arranged for you to be set up you’ll receive a welcome email from us. You’ll then need to activate your platform account – our logon video explains how to do this:

As soon as you’ve activated your platform account you’ll be able to log in and keep track of your investments.

Before you sign up with us, it’s important you have all of the information you need. Please have a read of the below documents and speak to your Financial Adviser if you have any questions:

Platform Key Features - This helps to explain what a wrap is, what each wrapper does and how it could help you.

Platform Charges - This sets out the charges that you will pay when you invest through Ascentric.

Platform Terms and Conditions - This provides you with a summary of important information you need to know before you invest in our Wrap.

Client Privacy Policy - This Privacy Policy details how we will use your personal data on our platform, and how we keep it safe.  It also sets out your rights in relation to your personal data we hold, and how to contact us if you have any questions or comments.  Ascentric is a trading name of Investment Funds Direct Limited. 

Order Execution Policy - The Order Execution Policy details Ascentric’s approach to Best Execution in making sure we get the best possible results for clients. Ascentric is a trading name of Investment Funds Direct Limited. 

Pillar 3 Disclosure - This sets out disclosures on capital and risk management for Ascentric's parent company, Investment Funds Direct Limited, in line with regulator requirements.

What happens to any cash held on the platform?

Your money will usually be invested in funds and products available on our platform, but from time to time it may be held as cash and therefore may earn interest.

You can be sure that your money is deposited safely and effectively with us. We place the money we hold for you in a number of regulated deposit takers (such as banks) chosen for their financial strength. Cash and deposits are always held separately from our accounts and from our deposit taker’s accounts. This means that, in the unlikely event that our business is wound up, your cash and deposits will remain yours and any administrator should be obliged to return them to you as part of the wind down process.

In the unlikely event of a bank failure, the Financial Services Compensation Scheme (FSCS) will offer some protection for your money. Please visit the FSCS website for more information.

We pay all of the interest received on cash deposits back to your account. You can find more information about the latest interest rates here.

You can find out more about how we look after your money in our Terms and Conditions.

Contacting Ascentric

There are a number of ways you can contact us, we're here to help answer any questions you might have.

There are a number of ways in which you can contact us:

By telephone

0345 076 6140 (Office hours are Monday to Friday 9:00am-5:00pm)

By post

Ascentric Customer Services, Trimbridge House, Trim Street, Bath, BA1 1HB

By email

AscentricCS1@ascentric.co.uk

We aim to provide the best possible service, but we know that sometimes things can go wrong. If you do need to contact us to make a complaint, you can contact us in the following ways:

By telephone

0345 120 3022  (Office hours are Monday to Friday 9.00am-5.00pm)

By post

Complaints Team, Trimbridge House, Trim Street, Bath BA1 1HB

By email

complaints@ascentric.co.uk

Full Complaints Policy

Click here

As your investment account is managed by a Financial Adviser, you can report your complaint directly to your Adviser for them to deal with on your behalf.

In the unlikely event of us not having resolved your complaint within eight weeks, we will write to you and tell you the reason why with an expectation of likely timescales. If you are unhappy with how your complaint has been dealt with, you have the right to refer your case to the Financial Ombudsman Service (FOS). Set up under the Financial Service and Markets Act, the FOS is an independent complaint resolution scheme which is free of charge, unlike many claim management companies.

If you have received our final response and you are unhappy with this, you have the right to refer your case to the Financial Ombudsman Service at anytime within six months of receipt of our final response.

For full details of our complaints process, please view our complaints policy.

Occassionally we do not get things right and our service falls short of the high standards our customers are entitled to, which results in them making a complaint.

Find out more information about how many complaints we received and closed from 1st January 2018 to 30th June 2018

The Ascentric platform is only available to private investors through a Financial Adviser. If you would like to know more about how Ascentric can benefit you, please speak to your Financial Adviser. If you do not have a Financial Adviser, please click here to find one in your area.

Call our sales team

The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

01225 787 575

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.