Contact Us


Contact Us

If you'd like to know more about how Ascentric can support your business, our experienced staff are here to help.

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Ascentric Customer Services
0345 076 6140

Ascentric Reception phone Icon

01225 787 270

Press (Helen Morrisey)
0203 272 5433

Our lines are open 8:30am to 5:30pm, Monday to Friday.

We’re working hard to minimise any disruption to you and your clients in these exceptional times. View our COVID-19 service updates



Our aim is to deliver excellent customer service to you at all times, however we realise that there may be times when our service level standards fall below what we strive to maintain. There are a number of ways in which you can inform us of a complaint:

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By telephone
0345 120 3022 (Our lines are open Monday to Friday 9:00am-5:00pm)

Please read our Complaints page for full details.

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If you are coming to visit us, use the links below to view maps and directions to our office:

From Bath Spa Railway Station

From M4 Junction 18

From Charlotte Street Car Park (the nearest car park)

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance. All our contact data for you will be held electronically in a secure environment.

Our communication with you will normally be via email as the first point of contact. However, if this communication method is not available or inappropriate for data security or other reasons, we will contact you either by telephone or post. All communication will be in English.

Contact our sales team

The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.