Platform privacy policies can be found below:
Investment Funds Direct Limited (IFDL) forms part of the M&G plc group of companies (“we”, “our” or “us”) is registered as a data controller with the Information Commissioner’s Office and the IFDL registration number is Z7560064. As a data controller, we are responsible for deciding how we hold and use personal information about you. You can contact us using any one (or more) of the following:
For the purpose of the UK Data Protection Act 2018 and the General Data Protection Regulation 2018, the data controller is Investment Funds Direct Limited, a company registered in England and Wales (registration number: 1610781), whose registered office is at Trimbridge House, Trim Street, Bath, BA1 1HB.
We will obtain personal data about you (such as your name, address, email, contact number) whenever you complete an online form, such as the online contact form.
When you use the website we may automatically collect the following information:
We may also obtain other sensitive personal data about you should you volunteer it during the completion of online forms.
You have the right to receive information about the personal information we maintain on you. If you are concerned that any of the information we hold is incorrect, please contact us.
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
We will collect, store and use personal data you provide to us in order to carry out the activities relevant to the provision of our services to you. We will only do this where:
We will use your personal data for:
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance and training.
We have put in place measures to protect the security of your information. Details of these measures are available upon request.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Unfortunately, the transmission of your personal data via the internet is not completely secure and although we do our best to protect your personal data, we cannot guarantee the security of data transmitted to us over the internet and you acknowledge that any transmission is at your own risk.
The website may link to other sites and we are not responsible for their data policies, procedures or content.
We may disclose your personal data to:
Your data may also be shared with potential or actual purchasers of the business, or other third parties in the context or a possible sale or restructure of our business
The data that we collect from you may be transferred to, and stored at a destination outside the UK and/or the European Economic Area (“EEA”) and in countries which are not deemed by the European Union to offer a standard of data protection equivalent to that under the applicable data protection legislation. If we do transfer your personal data outside the UK and/or EEA we will ensure that the model contract clauses from controller to processor, as approved by the European Commission for the purposes of Article 26(2) of Directive 95/46/EC, or other such clauses as may replace them from time to time, are at all relevant times incorporated into the data processing agreement between us and any third party.
We will keep your personal data for no longer than is necessary for the purposes we have set out above.
We (or our agreed suppliers) may retain personal data about you for statistical purposes (for example, to help us better provide our services). Where data is retained for statistical purposes it will always be anonymised, meaning that you will not be identifiable from that data.
You have a number of rights in relation to your personal data. You have the right to request that we:
There are circumstances in which your rights may not apply.
For more information on your rights and how to use them, or if you would like to make any of the requests set out above, please contact us using the details provided in the section “About Investment Funds Direct Ltd”. We will respond to all such requests within the time period required by law.
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