Awards success at the FT Adviser Online Innovation and Service Awards

The Exchange

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On the 29th June I was one of a lucky few from Ascentric invited to attend the FT Adviser Online and Innovation Service Awards for the first time. This past year has seen some fantastic work in our business, particularly from the teams who have been slowly but surely redefining our service through our Service Excellence programme. We’ve worked hard to improve our processes, remove paper and put customers at the heart of everything we do – the feedback we have received from our customers has been impressive, so needless to say there were a lot of crossed fingers and it was a nervous wait!

It was a wonderful, balmy evening on the banks of the Thames in the OXO tower and after a delicious meal, it was time for comedian Phil Wang to announce the results. We won! And then we won again! Not only were we announced as winners of ‘Most improved Investment award’ we were also presented with our award for ‘Five star Investment’ a first for us and one which we are immensely proud of.

This week our reception has seemed that little bit more glamorous now that it’s been furnished with some new accessories. Thanks to all who voted, and all those who are working so hard to continuously improve our service. I’m hoping this is the start of a new trend…

The information contained in this page is for professional Financial Adviser use only. If you are a private investor, please visit the Private Investor section or contact your Financial Adviser for more information.

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