Your new platform

Welcome to our Discretionary Fund Manager (DFM) new platform homepage. Here you will find everything you need to know to make the most of the new platform.

The story so far

We have now completed all of our major migrations, successfully migrating 95% of our asset under administration. We deliberately took a phased approach so that we could manage the move in a controlled manner.

The technology is live and DFMs and advisers are now using the new platform. There have been some challenges along the way, as you'd expect with a project of this size, but with the help of our customers we've embedded the new platform. 

If you're curious to see what the new platform is like, take a look at this video. 

What happens next?

Fees and Charges

On the old platform fees are calculated on a month end balance. The new platform brings a greater level of accuracy in that it is calculated daily. Fees are paid on the Wednesday following the second weekend of the month. 

Please note that on the new platform, DFM fees can only be paid from the originating account.

Rebalancing

Rebalances will no longer include in-flight transactions and so you may find higher than expected exclusion rates. If an automated disinvestment is triggered for fees then any unsettled trades could mean the rebalance is rejected.

Cash Management

On the new platform, you need to put a minimum of 2% cash in your portfolios to ensure there is sufficient cash available to pay fees. Where there isn’t sufficient cash to pay fees we will automatically disinvest from client portfolios to raise the cash in advance of the fee being payable. If we have to sell down to release fees, we will do so from the largest holding first.

What do you need to do?

If you currently use both platforms

For the time being you'll need to continue maintaining your models on both platforms. But when all your clients are on the new platform you'll be able to stop using the old one. 

Stay up to date with emails

We'll be providing regular updates by email along the way, so make sure you keep an eye out for them. 

Haven't found what you're looking for?

Q&As

You’ve probably got lots of questions to ask us and we’ve listed the most frequent ones here.

Read our Q&As

Contact us

We realise you might need a helping hand through this transition. If you have any questions contact us:

Email: investmentpartnerships@ascentric.co.uk

Tel: 01225 787567

Your views

If there's anything about the new platform you think we should know please send feedback to:


Email: tellus@ascentric.co.uk

Call our sales team

The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

01225 787 575

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.