I'm using the new platform

If you're an Adviser whose clients have already started to move to the new platform, it's time to find out more about how to make the most of your new technology.

The information below will help with what you need to know and what you need to do to be prepared to get the most out of the platform.

Key changes to the platform

Sufficient cash to cover fees

You need to ensure all accounts have sufficient cash to cover fees, charges and regular income, including having a minimum of 2% cash in any model portfolio. If there’s not enough cash to make a payment, automatic disinvestment will occur, using the largest holding first.

Fees and Charges

For new business, you’ll select initial fees when setting up a commitment. Initial fees will be paid weekly, on a Monday, to clear by BACS each Wednesday in the week following settlement of your commitment. Ongoing fees will be processed monthly in arrears and, if there’s sufficient cash, will be paid on the Wednesday after the second weekend of the month.

View our fees and charges factsheet

Trade reversals

The new platform makes managing your buys, sells and switches more straightforward – using automation to reduce the time it takes to complete transactions. This reduces administration and stops you from having to keep checking to see if processes have completed. You must though be aware that once you press that rebalance or trading button, the outcomes can’t be reversed.  

SIPP Changes

The biggest change to the Ascentric Pension Account is the move away from a notional to a physical split of assets. But there are other changes to be aware of as well.

This handy guide takes you through the things you need to know relating to the Ascentric Pension Account on your new platform.

Getting the best from your new platform

Support materials

Support materials

If you need a little help remembering your training, you'll find lots of useful guides in the new platform.


Go to the new platform 

Find out what's changed

Find out what's changed

What key changes to your business practices does the new platform trigger? Find out in this factsheet, based on feedback from users.

Download your what’s changed factsheet 

New literature suite

New literature suite

We've updated our suite of literature and redesigned our online client application process. So they're clearer, simpler and jargon-free.

Take a look 

Using two platforms

Using two platforms

Until the rest of your clients move, you'll be using both platforms -  our support page has all the information on the best ways to do this.

This handy guide

Haven't found what you're looking for?


You’ve probably got lots of questions to ask us and we’ve listed the most frequent ones here.

Read our Q&As

Contact us

We realise you might need a helping hand through this transition. If you have any questions contact us:

Email: customerservices@ascentric.co.uk

Tel: 0345 076 6140 

Your views

If there's anything about the new platform, or the process of moving, that you think we should know please send feedback to:

Email: tellus@ascentric.co.uk

Call our sales team

The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

01225 787 575

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.