Get ready for your move to the new platform
We recently announced a target date of 26 November for the next phase of the move to our new platform.
In preparation for the move, there are things that we recommend you do now, to help make the transition as smooth as possible. Have a look at our handy move checklist to help you get in good shape.
Managing your business
Please be aware of some important deadlines coming up, as activities such as dealing and rebalancing will be temporarily unavailable on the old platform in the run-up to the move. Also note that both our platforms will be unavailable and customer service lines closed, from Friday 23 November to Monday 26 November, inclusive. This is a necessary step to safely complete the move and we’ll let you know once the new platform is available and our lines are open. Your support and understanding is appreciated and we apologise for any inconvenience this may cause.
When it’s time to access the new platform you’ll need your current login details for the old platform to get started. Now is a good time to check they work and if you're unable to log in, give us a call on 0345 076 6140.
Early fee payment
Just to remind you, for one month only, October adviser and platform fees for all business on the old platform and all DFM fees on both platforms, will be deducted, processed and paid, earlier than normal. Fees will be paid to clear on 9 November and deducted from clients by 10/11 November. Please ensure that clients have sufficient cash available in their accounts to cover these.
There are still some spaces available, but they’re going fast. Book your training today.
Changes to adviser terms
We’ve taken the opportunity to update our adviser terms of business - please familiarise yourself with the content and note that these will apply from 1 December 2018.
Meet the team
We’ve asked a few people across the business to tell us about the part they’re playing as we move to the new platform.
Illustration tool update
It’s not only our platform that’s going through an upgrade. As we move towards the next migration, we’re going to be making a few changes to our illustration tool too.
This includes adding specific funds on to the tool, which will enable us to produce more accurate post-sales illustrations from our new platform. Plus there’s the added benefit of allowing you to select funds in the pre-illustration tool as well. Asset classes and a generic Model Portfolio option will remain, but you will also be able to search for specific funds by typing the fund name or ISIN.
There’s a few things to note:
- Illustrations will move from Annual Management Charges (AMC) to Ongoing Charges Figures (OCF). We’ve decided to stay in line with most other platforms, and Fund Manager factsheets, and so these aren’t MiFID OCFs. We expect the industry to eventually move to one set of OCFs, but in the meantime our MiFID illustration tool is still available.
- Individual Funds, ETFs and Investment Trusts can be selected, but Equities can’t. Please continue to use the existing Direct Equities option as required.
- Growth Rates have been adjusted to reflect the underlying assets within each fund. For example, a Bond fund will have a lower growth rate than an Equity fund.
- When we’ve completed the migration to our new platform, we’ll look to develop an option to create and save Models within the tool. If you don't want to enter all funds in the meantime, the existing Asset Class / Model Portfolio / ETFs / Direct Equities options will remain available.