Working with us during the COVID-19 outbreak

We’re working hard to minimise any disruption to you in these exceptional times and we’ve put together the following information to help provide some clarity and reassurance.

Read our update

Your Ascentric

Our platform brings together all of your investments and pensions in one place. Log in and view the performance of your portfolio.

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We're owned by Royal London, the UK's largest mutual life, pensions and investment company.

Find out more about Royal London

 Started in 2006, Ascentric now look after 80,000 investors and hold over £15bn of investments.

Our office is situated in the heart of the beautiful city of Bath and we employ over 400 people.

Getting started

Getting set-up

The Ascentric platform is specifically for Financial Advisers and their clients. If you're not an existing customer please speak to your Financial Adviser who can take you through getting set up.

If you don't have a Financial Adviser, unbiased.co.uk could help you find one in your area.

Logging in

Once your Financial Adviser has arranged for you to be set-up you'll recieve a welcome email from us. You'll need to activate your platform account by logging in and following the steps on screen.

Access the platform here

Your statements

Log in to view your statements by clicking the client details and then correspondence card. To request a paper statement or alternative format like Braille or large print please call us on 0345 076 6140. We’ll ask you some security questions before updating your preferences. 

Latest updates

Brexit

We’re always monitoring the implications and opportunities of global or domestic changes. Brexit is no exception and we’ll continue to work hard, looking after your clients' money and investments, whatever the economic environment. 

 

Brexit information

Complaints data

Occassionally we don't get things right and our service falls short of the high standards our customers are entitled to, which results in them making a complaint.

View our complaints data to see how many complaints we recieved and closed from 1st January to 30th June 2019.

Complaints data
Contact our sales team

The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

bdc@ascentric.co.uk

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.