We've joined M&G plc

From 1 September we’ve changed ownership and our new owners are M&G plc. Although this is a change for us, nothing really changes for you.

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Your Ascentric

Our platform brings together all of your investments and pensions in one place. Log in and view the performance of your portfolio.

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We're part of M&G plc. A leading savings and investment company with a long-term outlook.

Find out more about M&G plc.

Your money is protected by the Financial Services Compensation Scheme (FSCS)

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We're working to make sure there is as little disruption as possible to how we work with you during COVID-19

Remote working together

Logging in – now quicker and easier

What you need to log in

Now, when you log into the platform you’ll only need your username and password.

We won’t ask for a PIN anymore.

This also means that you can now use password management software, if you want to. This software was incompatible before.

Reset your details online

If you forget your login details, you can now reset them on the platform, without needing to call us.

Just go to “Forgotten your login details?” on the login screen and select whether you’ve forgotten your username or password.

If we’ve got a unique email address on file for you, we’ll send you an email with either the reminder of your username, or the link to reset your password.

Getting started

Getting set-up

The Ascentric platform is specifically for Financial Advisers and their clients. If you're not an existing customer please speak to your Financial Adviser who can take you through getting set up.

If you don't have a Financial Adviser, unbiased.co.uk could help you find one in your area.

Logging in

Once your Financial Adviser has arranged for you to be set-up you'll recieve a welcome email from us. You'll need to activate your platform account by logging in and following the steps on screen.

Access the platform here

Your statements

Log in to view your statements by clicking the client details and then correspondence card. To request a paper statement or alternative format like Braille or large print please call us on 0345 076 6140. We’ll ask you some security questions before updating your preferences. 

Latest updates

Brexit

We’re always monitoring the implications and opportunities of global or domestic changes. Brexit is no exception and we’ll continue to work hard, looking after your clients' money and investments, whatever the economic environment. 

 

Brexit information

Complaints data

Occassionally we don't get things right and our service falls short of the high standards our customers are entitled to, which results in them making a complaint.

View our complaints data to see how many complaints we recieved and closed from 1st January to 30th June 2019.

Complaints data
Contact our sales team

The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

adoption@ascentric.co.uk

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.