Bulletin - April 2021

3 min read 1 Apr 21

We’re changing our email addresses

As we continue the work to move our systems to M&G, from 3 May we’ll no longer be using Ascentric email addresses. This means that any email address that currently ends in ‘@ascentric.co.uk’ will now end with ‘@mandg.com’.

We’ll have redirects in place, so if you use the old email addresses by accident, we’ll still receive the email. However we suggest you update your records as soon as you can and you may also want to add the new addresses to your safe senders list to ensure emails from us don’t end up in your spam folder.

Submit GIA, ISA, TPP applications and transfers online via the platform

Remember, from 26 April 2021 all applications and transfers for GIA, ISA and Third Party Products (TPP), for new and existing clients, must be submitted via the online new business system.

After this date, if we receive manual applications or transfers for these products, we'll ask you to re-submit them via the online system.

To recap what we’ve got planned for improving our digital processes, and what you need to bear in mind when submitting business, go to the webpage.

Need a reminder on how to submit business via the platform?

These guides are available:

If you’ve got questions or you want some help getting to grips with the online process, our Platform Adoption team will be happy to help you.

Available ISA/JISA Subscriptions report now includes GIA information

We’ve recently made an improvement to the Available ISA/JISA Subscriptions report, which is located in the ‘Reporting Hub’ on the platform. The report now includes the value of the client’s GIA(s), along with the amount of available cash in the GIA(s).

You still access the report in the same way as before, and there’s nothing different you need to do, but you’ll notice some additional columns will be displayed.

Please note this is only applicable where the ISA client is the owner or joint owner of a GIA.

  • GIA(s) Total Account Balance (£) – Total value of the GIA product(s) where the ISA Client is the owner or joint owner
  • GIA(s) Total Cash Balance (£) – Total Value of Cash for the GIA product(s)
  • GIA(s) Total Asset Balance (£) – Total Value of Assets for the GIA product(s)
  • GIA(s) Total Available Cash (£) - Total Value of Available Cash for the GIA product(s)
  • GIA(s) balance contains joint accounts – Y/N/NA flag showing whether the GIA products includes a Jointly held GIA

Upcoming platform improvements

We’re going to make an improvement to the platform which will mean when you submit an application via the platform you’ll see hints and tips to help you. These include reminders about:

  • What you need to do to make sure your client’s money is allocated quickly
  • What the different application statuses mean, at the ‘manage application’ stage


These changes were due to be made on 23/24 April but are now being rescheduled.

Reminder: Some DFMs are no longer including VAT on their model portfolio fees

For a list of which DFMs this affects please go to the ‘Service Updates’ area of the platform