Working with us during the COVID-19 outbreak

We’re working hard to minimise any disruption to you and your clients in these exceptional times and we’re continuing to maintain good service levels.  

Let us know if there’s something we haven’t covered here that you’d find useful, and we’ll update this page where we can.

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Client information

Last updated: 19 March 2020

Some reassurance for your clients about how their money is protected and what to expect around our regular service and communications.


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Remote working together

Last updated: 28 April 2020

We’ve looked at ways we can work differently to minimise possible delays while we’re in this exceptional period.

These are pragmatic decisions and we may need to change them in the future.

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Key process changes

Last updated: 14 May 2020

See at a glance any specific changes to key processes that are critical for you to deliver your client service.


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Investment updates

Latest fund suspensions

For the latest on any fund suspensions please log in to the platform and read ‘Our approach to suspended assets’ via the Corporate Actions icon.


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The Ascentric Wrap platform is available for Financial Advisers to support their business. Find out how we could help add more value for your clients

We're here to help

If you're already using our platform and have a question, please visit our Contact Us page for the best ways to get in touch.